Operations Lead

Operations Lead

Working at the core of a fast-paced, high-volume environment, the Operations Lead plays a key role in keeping the store running efficiently and effectively behind the scenes, while supporting the team on the floor.

This role is responsible for executing operational processes, maintaining inventory accuracy, and supporting the flow of product from back-of-house to the sales floor. You'll partner closely with the Assistant Store Director – Operations to ensure the store is organized, well-run, and ready to support the customer experience at all times.

What You'll Do

Support the Store Operations

• Own the execution of core operational processes, including shipment, replenishment, inventory, and stockroom organization
• Ensure all back-of-house functions are completed accurately, efficiently, and on time
• Maintain strong operational routines that support overall store performance
• Keep operational areas clean, organized, and easy to navigate

Drive Sales Through Operational Excellence

• Support scheduling execution, task management, and daily priorities
• Support daily priorities, task management, and ensure the store is operationally set up for success each day
• Identify and communicate opportunities to improve efficiency and workflow
• Help maintain a consistent and structured operating rhythm so the team can focus on the customer experience

Own Inventory & Product Flow

• Oversee shipment processing and ensure product is moved to the floor quickly and accurately
• Maintain stockroom standards, ensuring organization and accessibility at all times
• Support inventory accuracy through cycle counts and routine checks
• Partner with Brand Experience team to ensure product is placed correctly on the sales floor

Support Compliance & Loss Prevention

• Uphold all safety, security, and operational policies
• Support loss prevention efforts through awareness and consistent execution
• Ensure all operational procedures are followed consistently

Support Total Store Success

• Act as a visible, hands-on leader-on-duty on the sales floor
• Support the team in delivering a seamless, engaging customer experience
• Provide real-time feedback and guidance to maintain strong execution standards
• Partner with Brand Experience and People & Culture teams to ensure alignment
• Train and coach team members on operational standards and processes
• Reinforce consistency in execution through clear communication and feedback
• Support the development of future operational talent within the store
• Lead opening and closing execution– Ensure all opening and closing procedures are executed flawlessly, including team readiness, operational checks, store security, and setting the tone for daily success.

Who You Are

• 1+ years of store operations or retail supervisor experience
• Highly organized and detail-oriented
• Strong executor who is reliable and follows through
• Comfortable working in a fast-paced, high-volume environment
• Proactive, solutions-oriented, and able to spot inefficiencies
• Strong communicator and team collaborator
• Comfortable with physical tasks (stock handling, lifting, back-of-house work)
• Tech-savvy and confident using retail systems and operational tools
• Flexible and ready to work nights, weekends, and holidays

Reporting Structure

• Reports to: Assistant Store Director - Operations
• Direct Reports: None

Why You'll Love It Here

• Growth – We're growing fast, and we want you to grow with us
• Team – Work with passionate, creative, and driven people
• Energy – No two days are the same—new drops, new trends, new opportunities
• Impact – What you do directly supports the team and keeps the store running smoothly

If you're ready to lead with energy, inspire a team, and build something unforgettable—we want to hear from you.

Apply now and let's make it happen.